Customer Support

Beyond the strength of our products, we are proud to remind you of Kerr Global’s leading in-house resources.. During your time with us, you will be able to take full advantage of the following services provided by our experienced full-time team located at our head office in Halifax, NS:

» Unlimited access to technical support (with remote desktop support)

» Unlimited training sessions for staff

» Unlimited user access

» Unlimited use of the system

» Unlimited Server Maintenance and backups

» All labour (installation / service) is under warranty for the life of the contract

» Free feature updates (when released)

» Open access to SQL backbone database for integration with 3rd party systems.

» Dedicated Account Manager for day to day account management and system utilization consulting

Finally, when your company decides to invest in a fleet tracking solution, you will require a supplier that has the infrastructure and expertise to lead the project during the implementation stages, and to provide the necessary on-going support to ensure you maximize the return on your investment. At Kerr Global Communications, you will be assigned an experienced Project Manager to coordinate the implementation; once the system is running on all vehicles, you will be continuously supported by both a dedicated Account Manager and our in house technical support team.